Shipping & Delivery Policy

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1. Shipping Areas

We currently ship our products across India. We use reliable courier partners to ensure safe and timely delivery of your orders. Shipping charges and delivery timelines may vary based on your location.

2. Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after order confirmation and payment verification. During peak seasons or sales, processing may take up to 3-4 business days. You will receive an email notification once your order is shipped.

3. Delivery Timeline

3.1 Standard Delivery

Delivery timelines vary by location:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Tier 3 Cities & Towns: 7-10 business days
• Remote Areas: 10-15 business days

Note: Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, natural disasters, courier delays, or address-related issues.

3.2 Express Delivery

Express delivery options may be available for select locations. Please check at checkout for express delivery availability and additional charges. Express delivery typically takes 1-3 business days for metro cities.

4. Shipping Charges

4.1 Standard Shipping

Shipping charges are calculated based on the delivery location and order weight. Shipping charges are displayed at checkout before order confirmation. We may offer free shipping on orders above a certain value (e.g., orders above ₹500). Please check our website for current free shipping offers.

4.2 Shipping Charges Structure

Shipping charges typically range from ₹50 to ₹200 depending on the delivery location and order weight. Charges are inclusive of all applicable taxes. Exact shipping charges will be displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account (if applicable) or by contacting our customer service team with your order number.

6. Delivery Address

6.1 Address Accuracy

Please ensure that your delivery address is complete and accurate, including PIN code, landmark, and contact number. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

6.2 Address Changes

If you need to change your delivery address after placing an order, please contact us immediately. Address changes may be possible only if the order has not been shipped. Once shipped, address changes may not be possible or may incur additional charges.

7. Delivery Attempts

Our courier partners typically make 2-3 delivery attempts at the provided address. If delivery is unsuccessful after all attempts, the package may be returned to us. In such cases, we will contact you to arrange re-delivery, which may incur additional shipping charges.

8. Delivery Confirmation

Upon delivery, please inspect the package for any visible damage before accepting it. If the package appears damaged, please refuse delivery or accept it with a written note of damage. Contact us immediately if you receive a damaged package. Once you accept delivery, please verify that all ordered items are present and in good condition.

9. Undelivered Orders

If an order is returned to us as undelivered due to incorrect address, refusal to accept, or unavailability at the delivery location, we will contact you. You may choose to have the order re-shipped (additional charges may apply) or request a refund. Refunds for undelivered orders will be processed after deducting shipping charges.

10. Packaging

All products are carefully packed to ensure freshness and prevent damage during transit. Our food products are packed in compliance with FSSAI regulations (License No: 13625999000692) to maintain hygiene and quality standards. We use appropriate packaging materials to protect products during shipping.

11. International Shipping

Currently, we only ship within India. International shipping may be available in the future. Please contact us if you are interested in international shipping, and we will inform you about availability and shipping options.

12. Delays and Force Majeure

We are not liable for delays in delivery caused by factors beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather conditions, or acts of God
• Strikes, labor disputes, or industrial actions
• Government actions, regulations, or restrictions
• Courier service delays or failures
• Pandemics, epidemics, or health emergencies
• War, terrorism, or civil unrest

In such cases, we will make reasonable efforts to notify you and work with you to resolve the situation.

13. Risk of Loss

The risk of loss and title to products pass to you upon delivery to the courier service. However, if you receive a damaged or incorrect product, please contact us immediately, and we will arrange for replacement or refund as per our Refund Policy.

14. Contact for Shipping Inquiries

For shipping-related questions, delivery issues, or tracking assistance, please contact us: